Counterfeit Dispute Resolution Protocol (SLA)

Structured 4-Step Standard Operating Procedure for Authenticity Inquiries & Claims

Detailed Claim Submission Guidelines

If a buyer has any concern regarding the authenticity of an accessory received from Madison Avenue Bag Atelier LLC, the following formal protocol is activated:

1. Initiate Claim (Within 30 Days): Email claims@madison-accessories-us.pages.dev with your Order Number, SKU, and any third-party assessment or clear photos of the concern. Our compliance desk responds within 4 business hours.
2. Prepaid Return Shipping (Zero Buyer Cost): Our logistics desk generates a prepaid, trackable FedEx Priority 2-Day Air return label with full declared insurance coverage. The buyer simply drops the package at any authorized FedEx location.
3. Laboratory Re-Verification (48-Hour SLA): Upon receipt at our Manhattan atelier, our senior authentication panel conducts a comprehensive secondary optical scan using Entrupy hardware alongside a secondary physical review. If necessary, samples or scans are submitted to an independent external authentication specialist.
4. Resolution & Immediate Financial Remediation: If the claim is verified, a 100% full refund is issued instantly back to the original payment method, including all original shipping fees. Furthermore, we issue a $100 courtesy voucher as goodwill compensation for the inconvenience.